Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:
    Point A Engineering, LLC Copyright © 2011-2018 Point A Engineering, LLC. All rights reserved.Copyright © 2011-2018 Point A Engineering, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2018 Point A Engineering, LLC. All rights reserved.

  • Use Of Site
  • Point A Engineering, LLC reserves the right to refuse service and/or cancel orders at it's discretion without limitation if Point A Engineering, LLC believes that customer conduct violates applicable law or is harmful to the interests of Point A Engineering, LLC and its subsidiaries.

  • Privacy Policy
  • Point A Engineering, LLC use of personal information that you may submit to Point A Engineering, LLC through this Web site is governed by the Point A Engineering, LLC Privacy Policy. Point A Engineering will never share your personal information with anyone for any reason. We respect and protect the privacy of our customers.

  • Shipping & Delivery
  • We ship US Priority Mail® and US Priority Mail International® with a Delivery Confirmation back to us. We also offer overnight delivery to most locations within the continental USA for orders processed by 1:00 p.m Pacific Time Monday-Thursday through United Parcel Service®. UPS Overnight orders placed Friday-Sunday on will have a guaranteed delivery by end of day on the following Tuesday. Shipping options and fees are listed at the time of checkout. We ship within 24 hours.

  • Return Policy

    Your sensor was thoroughly tested the DAY OF SALE prior to SHIPPING. We know it's a perfectly working device when you receive it. If it isn't working for you to dismiss the related engine failure codes after you install the part from us and drive the vehicle 40 miles, it's because you have a wiring deficiency that supplies voltage to the device. Wiring tests should be done prior to ordering to determine whether or not you need a sensor, pigtail replacement OR BOTH. We want to sell you exactly and only what it needs to repair your truck for this repair. 

    We offer a ONE YEAR PART REPLACEMENT GUARANTEE - All of our products are guaranteed for ONE YEAR. During that year we will gladly replace the part should it fail testing upon return to us. IMPORTANT: RETURN AUTHORIZATIONS are REQUIRED for part replacement. Call us for tech support and return authorization for our part replacement guarantee. 

    NOTE: We do not refund money due to any or all the following circumstances:

    • The absence of a legitimate and conclusive voltage test prior to ordering which would have revealed the obvious wiring deficiency you may not have been aware of at the time you placed the order and the brand new sensor you purchased from us doesn't have enough proper voltage to perform. It's not the brand new flex fuel sensor, it's your wiring and the voltage deficiency preventing it from working well and dismissing the codes.

    • Misdiagnosis (no engine failure code or a code that isn't related to requiring this part). The purpose of the device is to repair the truck. It is is NOT a gas saving device only. Note: Trucks with engine failure codes don't get good gas mileage. After the repair is completed, your truck will return to getting the same good gas mileage it always had prior to needing the part.

    • No basic auto repair skills-lack of enough basic auto repair skills to install the part and complete the repair.

    • Sale of vehicle before the part arrives.

    • Theft of vehicle or total loss of the vehicle prior to installation. 

    Our ONE YEAR GUARANTEE is a PART REPLACEMENT GUARANTEE. Your sensor was tested the DAY OF SALE. It comes to you a perfectly working device. Call us if you need instructions on wiring tests and spec voltage-do not attempt to simply return the perfectly working sensor because you don't understand the repair. Call for tech assistance.

    You won't find a better guarantee than that. We are an email away for support. We are a phone call away for support. We are instantly available to assist you. We appreciate our customers and respect the money they spend. 

  • Store Hours
  • We believe customer service is the most important part of any company and therefore, our company is always open. You can email us anytime at:

    info@pointaengineering.com for business or order questions ONLY

    techsupport@pointaengineering.com for technical support or questions ONLY

    OR contact us by telephone at (503) 707-4550 from 12:00 p.m.(noon)-6:00 p.m PACIFIC TIME Monday thru Friday.  Our offices are closed for business on Saturdays and Sundays. WE DO NOT TAKE ORDERS BY TELEPHONE. This is a technical support line only and it's ASE Certified Master Techs or Automotive Design Engineers that you speak with when you call..

    It's our pleasure to help you.